Telephone and online orders continue to be taken, and have set out our protocols to maintain health and safety of our staff and customers. This is set out below.
As a thank you to our local key workers, we are delighted to offer free local delivery, installation and disposal of your old appliance. Please let us know your role when you call (proof will be needed).
Wellingtons Electricals Covid-19 Protocol – Delivery and Installations
At Wellingtons we continue to review and adapt to the changing situation and government advice. The safety of our staff and customers remains paramount and, with this in mind, we have developed the following procedures to protect us all.
It is with a heavy heart that I must close Wellingtons Electrical online shop and showrooms for the next three weeks, in accordance with the Government's instruction.
We have endeavoured to meet all our commitments and fulfill orders. It is an extremely difficult time and we must make the health and safety of both staff and customers our priority.
With immediate effect, we will cease to take any more online orders. We will always try to help our customers and would like you to call us on 01322 344 100 if we can help in any way. If we can, we will.
We always want your home to run smoothly, never more so than at this time. If we can help with advice, product troubleshooting, or discuss kitchen and appliance needs, we would be very happy to hear from you.
There are extraordinary times. Difficult and challenging. But overcoming those difficulties and rising to the challenge will only serve to make us a stronger, better team.
Thank you to all our customers for your loyalty, custom and continued support.
With very best wishes
Andrew Wellington and all the Wellington's team.
The guidelines encourage online retailers to remain trading. This means that at this time we are still receiving deliveries from our suppliers, we can take orders by telephone and via our website, and we can still deliver to our customers.
We are able to continue to offer our free, local delivery service. After an order is placed, we will call you to arrange a delivery time, and any installation/removal requirements you have. We will always do our best to meet them, but it may not be possible in every case. On the day delivery is due, you will receive a pre-delivery phone call. We will need to establish the circumstances of your household at that time, and whether anyone is self-isolating with symptoms, or if iself-solating due to age, vulnerability or pregnancy. Every delivery will be discussed and adjusted accordingly. We may need to delivery to your doorstep or out building if you have symptoms. If we enter your property to deliver, we ask our staff and all customers to exercise social distancing and maintain a distance of two metres at all times.
We are prioritising the needs of the elderly, vulnerable, key workers, NHS employees and emergency services workers.
We are in constant contact with our suppliers, however the impact of these measures, together with border closures, is unknown. Taking each day as it comes, we are continually reviewing our policies and procedures. We will inform you as soon as possible if we need to change your order or delivery for any reason.
We are protecting the health and safety of both our staff and customers, while we remain committed to providing the same high level of customer care as ever.
With our very best wishes,
Andrew Wellington and the Wellingtons team.
For the health and safety of all our staff we are strictly adhering to the guidelines issued by the Government.
What are we doing to protect staff and customers?
Thorough hand washing remains the most effective measure, we have also:
We continue to offer free, local delivery. As usual, we will contact you after you have placed an order (online, over the phone) and arrange delivery and installation if required. We will discuss what you need, and if you would like no contact delivery, please let us know. Please advise us at this time if any members of your household are unwell, or if you are self-isolating.
Wellingtons Electricals continue to support our local community, and by working together we can minimise the impact of this on everyone. We encourage you to keep in touch with us (and all local, independent retailers) by telephone, online, or by email. We are still able to offer no obligation advice, support and help, and will continue to serve our customers and local area at this uncertain time.