Terms and Conditions

Welcome to Wellingtons Electrical! We're excited to have you as our customer and committed to ensuring you're happy with your experience. These General Terms and Conditions apply to every order you place with Wellingtons Electrical and your use of the wellingtonshomeelectrical.com website.

Our Contract with You

When you place an order with us, you're letting us know you'd like to buy our product(s). We'll send you an order acknowledgement to confirm we got your order. However, your order is only officially accepted when your product(s) are ready to leave our warehouse and head your way.

While we always strive to fulfil every order, there are rare occasions when we might need to unavoidably decline or offer an alternative. This could happen if there's a pricing error, or if the specific model you want isn't available. If this ever happens, we'll promptly refund you the full amount you paid.

We do reserve the right not to accept an order for any reason, but please know we aim to make this a rare exception. If it does occur, we won't be liable to you or anyone else. We appreciate your understanding and are here to help with any questions or concerns!

Availability

You'll find the availability of our products displayed on our website along with estimated delivery dates. Please note that for the earliest available delivery day shown before checkout, there might be postcode restrictions in place. To get the most accurate delivery date tailored to your location, simply enter your postcode during checkout.

If there's any discrepancy regarding availability, please be rest assured that we'll notify you as soon as possible and work to resolve it promptly. Your satisfaction is our priority, and we're here to assist you every step of the way!

Website Information

We strive to provide accurate dimensions for every product listed on our website. However, please note that the measurements given do not include any protruding features like controls or handles; they represent only the casing of the product. While we do our best to be precise, all sizes, weights, and measurements mentioned on the website are approximate.

We've also worked hard to display product colours as accurately as possible. However, we can't guarantee that the colour you see on your screen will match the true colour of the product delivered to you. Colours may also vary slightly between different manufacturers.

Additionally, while we aim to ensure all product specifications are correct on our website, ongoing product development may lead to changes without notice. We appreciate your understanding and are here to help with any questions you might have!

Wellington's Electrical Prices

All our product prices include VAT but exclude delivery and additional services like packaging recycling, disconnection, removal, recycling of your old product, or installation of your new product, unless stated otherwise on our website. For more details on our delivery and extra services, click here.

Occasionally, we offer products at sale or promotional prices. These deals apply to selected items and are subject to availability. Delivery charges, conditions, and geographical restrictions may apply. Please check individual product information for pricing.

We may also offer discounted rates on delivery and services (including installation) as part of a promotion. These offers depend on availability and can be withdrawn at Wellington's Electrical discretion.

Price Match Promise

At Wellingtons Electrical, we're proud of our 'Price Match Promise' service, designed with our customers in mind. We're committed to matching the prices of products readily available for immediate online purchase from our competitors' websites, ensuring you get the best value possible. For more details, please refer to our dedicated price match promise information page.

We're dedicated to ensuring you always get the most out of your shopping experience with us, and our 'Price Match Promise' is just one way we strive to make that happen.

Payment Options

You can pay with almost any type of credit or debit card, such as Maestro, Delta, MasterCard, American Express, or Visa. Rest assured, we take every precaution to keep your details safe and secure.

We also accept PayPal and Apple Pay for online orders.

Special Savings with Discount Codes

Every now and then, we'll offer discount codes on selected products. But remember, these codes won't stick around forever. So grab them while you can!

Our discount codes are subject to availability and may expire at any time. Please be aware they may not be able to be used with our Price Match Promise.

You can redeem these special codes on wellingtonshomeelectrical.com and in-store, but there is only one code use, per order. If you need to return part of an order with a discount code, your refund will be the full amount minus the discount applied.

Individual Discount Codes

At Wellingtons Electrical, we’re excited to offer personalised incentives available for a limited time, so you'll want to act fast! You need to be registered as our customer to receive these unique discount codes via email – please sign up here

But that's not all - keep an eye out for special promotions and offers, starting from the moment you register.

At Wellingtons Electrical, we're all about making your shopping experience enjoyable and rewarding. Come explore our deals and discounts tailored just for you. And remember, our promotions are subject to change, but our commitment to your satisfaction never wavers.

Delivery

Wellingtons Electrical Delivery brings convenience straight to your home! When you shop with us, you have the flexibility to select your preferred delivery date from the options available on our website. Plus, you'll easily find applicable delivery charges displayed during checkout. We do not charge for delivery across our free delivery postcode zones (see here) except on small appliances where there is a flat fee of £4.00 across the UK (excluding remote parts of Scotland and the Scottish Highlands). For more delivery details please click here.

Our Next Day delivery and specified morning or afternoon time slots are subject to availability, which you can check during checkout. Keep in mind that adding installation or other services may affect the earliest delivery date or Next Day options available.

Rest assured, your delivery is in capable hands. Reviews here

For smaller items, we may use Evri, known for their exceptional service.

With Wellingtons Electrical, your satisfaction is our priority. You have the flexibility to make changes to your order for large items until the deadline specified on your Order Confirmation email. However, for small items, amendments are not always possible between payment and delivery, but we will do our best.

Remember, it's important to ensure someone is available to accept your delivery within the provided timeslot. Failure to do so may result in additional charges or cancellation of your order.

We always strive for smooth deliveries, and if certain circumstances like access restrictions pose challenges we'll explore every possibility to ensure we can deliver to you. Please let us know if there are any delivery challenges with your property.

At Wellingtons Electrical Delivery, we're dedicated to ensuring your items reach you safely and on time. If you have any questions or concerns about your delivery, our team is here to assist you every step of the way.

Pre-Ordering a Product

When you pre-order a product, you're not just reserving it, you're ensuring you're among the first to get your hands on it.

Payment is taken at the time of pre-order. During checkout, you'll have the chance to pick a delivery date that suits you best, starting from the incoming day. Keep in mind that the dates are set by the manufacturers and may be subject to change. While we will keep you informed, we can't be held liable for any changes in incoming dates.

Our standard refund policy applies to pre-order products, and availability is subject to stock.

Please note that our Price Match Promise doesn't apply to pre-order items.

Disconnection

Need help disconnecting old appliances? We offer disconnection services for select appliances.

If you've opted for disconnection, there are a few steps to prepare before our arrival. For instance, defrosting and emptying refrigerators, removing clothes from washing machines, or clearing dishes from dishwashers.

Remove & Recycle

Opting for our Remove & Recycle service? If you haven't chosen our disconnection service, please ensure your appliance is disconnected (and defrosted if necessary) before we arrive. For TVs, simply detach them from stands or brackets for easy removal.

The cost of this service covers safe transportation to be recycled, in compliance with WEEE regulations. Alternatively, you can return your used appliance to our warehouse for recycling, free of charge, provided it matches the product delivered. Please call us to discuss this at time of purchase 01322 344100 or 0208 4667776.

Installation

Thinking about installation? We've got you covered for most of our products. However, there are a few conditions to keep in mind. For instance, we can't connect new items if certain electrical or plumbing supplies fail testing or are unsuitable. Similarly, we may need to charge extra if adjustments are required to fit the appliance properly.

Keep an eye out for special installation promotions, which may include discounted or free installation services.

Conditions for Gas and Electric Installation

At Wellingtons Electrical, our team of Gas Safe engineers are not just experts in gas installations but also proficient in electrical connections, ensuring your new cookers, range cookers, hobs, and ovens are installed safely and efficiently. You can find detailed information about our gas and electrical installation services on our services page.

When it comes to disconnecting your old appliance, we've got you covered.

We understand the importance of safety and efficiency when it comes to gas and electric installations. Rest assured, our team will handle the process with care and professionalism, ensuring your appliances are installed to the highest standards. Please call us with any queries. 01322 344100 / 0208 4667776

Cancellations, Returns & Exchanges

At Wellingtons Electrical, we understand that sometimes plans change, and we're here to make the process as easy as possible for you.

If you've had a change of heart about your product after delivery, just let us know within 14 days, and we'll arrange a refund for the cost of the product. That gives you plenty of time to decide. We want you to be happy with your purchase!

To cancel an order and request collection, you have a couple of options. You can either give us a call at 01322 344100/0208 4667776, or you can email erith@wellingtonselectrical.co.uk / bromley@wellingtonselectrical.co.uk

We'll provide you with an estimated timeslot on the morning of your collection, so you know when to expect us. Please make sure someone is available at your chosen pick-up address for our driver to collect the return item(s). We don't want to miss you!

If you return your product to us unused and in its original packaging, we'll give you a full refund. We understand you might want to unpack and inspect your item, just like you would in a shop. However, if the product has been used beyond what's reasonably necessary to inspect it, we may need to make a partial refund.

For hygiene reasons, we can only refund personal care items if they're returned to us unused and with hygiene seals intact.

We aim to process refunds within 14 days of collecting the item.

Please keep in mind a few additional points:

Exchanges are easy with Wellingtons Electrical. We'll collect your old item when we deliver the new one, with no additional collection charge.

If you have any questions or need assistance, don't hesitate to get in touch or see our returns page. We're here to help

Failed Delivery, Re-Delivery & Collection Charges

Sometimes things don't go as planned, but we're here to help make it right.

If we miss a delivery or can't complete a service because you're not available during the agreed timeslot, or for any other reason that's within your control, there may be charges for re-delivery or collection. Our charges vary depending on your location and the service required, but we'll always keep you informed of the cost before you proceed.

You can amend your order for free up until the evening before delivery. If you need to change your delivery date or time after this point, a re-delivery charge may apply.

For certain products like small appliances, selected TV & entertainment, computing, and smart tech orders, there are restrictions on cancellations or amendments between payment and delivery. But don't worry, you can refuse delivery when it arrives, and we'll take it back free of charge. Alternatively, you can arrange a return after delivery, with applicable collection charges.

If you change your mind about a product after delivery and need us to collect it for a return, a collection charge may apply. Full details of our returns and refunds process can be found in the Cancellations, Exchanges & Refunds section above.

Remember, none of these charges affect your statutory rights.

If Products are Faulty

We understand that faults can happen, and we're here to make it right for you.

If you discover a fault with your product within 30 days of delivery, just let us know, and you can return it for a full refund, or we'll arrange for a repair or replacement.

If a fault is found after 30 days but within 6 months of delivery, you can choose to have the product repaired or replaced. In some cases, if repair or replacement isn't possible, you may be eligible for a partial refund.

For faults discovered after 6 months, you'll need to prove that the fault was present at the time of delivery. If confirmed, we'll offer the same options for repair or replacement as within the first 6 months.

We work closely with manufacturers to resolve faults, and sometimes we may ask you to contact them directly for assistance. Remember, most products come with a manufacturer warranty, usually covering repairs for at least 1 year.

For more information or assistance with a fault, please don't hesitate to contact us. We're here to help.

Your legal rights are important to us, so if you have any questions about them, feel free to reach out to your local Citizens Advice Bureau or Trading Standards office.

Exceptional Circumstances

At Wellingtons Electrical, we understand that sometimes circumstances beyond our control can affect our ability to fulfil our obligations. Here's what you need to know:

Events such as strikes, civil unrest, natural disasters, or disruptions to transportation or telecommunication networks may impact our ability to meet our commitments under these terms. In such cases, our obligations will be temporarily suspended, and we'll work to find solutions and minimize any delays.

Our Liability To You

We're committed to providing exceptional 5 star service, but we recognise that mistakes can happen. Here's how we handle our responsibilities:

If our team accidentally damages anything during the installation process, we'll take care of repairs. However, we can't fix any pre-existing faults or damage we discover during installation.

In the rare event that a fault with a cooling appliance leads to food loss or damages secondary items, we will reimburse you for up to £250 if you provide evidence of the issue.

For computing products or game consoles that lose saved data due to a fault, we can't accept liability for the loss. If your device needs to be returned to us or the manufacturer, it will be reset to factory settings, and data will be lost. We recommend regularly backing up your data to avoid any inconvenience.

Please note that we only supply products for domestic and private use, and we're not liable for any loss of profit, business interruption, or similar business-related issues.

However, we don't exclude liability for certain situations, including death or personal injury caused by negligence, fraud, breach of statutory terms related to the Sale of Goods Act 1979, or defective products covered under the Consumer Protection Act 1987.

Information About Us and How To Contact Us

Our website, wellingtonshomeelectrical.co.uk is operated by Wellingtons (Erith) Ltd, a company registered in England and Wales. Our company registration number is 00759361 and our registered office is at:

Wellingtons Electrical Ltd

210-214 Bexley Road

Erith

Kent

DA8 3HD

Our registered VAT number is GB205789348.

How We May Use Your Personal Information

At Wellingtons Electrical, we respect your privacy and are committed to protecting your personal information. Here's how we use it:

Order Fulfilment: We'll use your information to supply and deliver the products you purchase and to process your payment.

Updates and Offers: Occasionally, we may inform you about similar products or services. If you prefer not to receive these updates, you can opt out at any time by contacting us.

We may share your personal information with our delivery agents or with credit reference. They may keep a record of any searches conducted. Rest assured, we will not share your data with any other third parties without your consent.

Please note that telephone calls may be recorded for training and monitoring purposes. If there's an error or delay in processing your payment, we may use the information provided to contact you and complete your order.

General

The contract between us, including all rights and obligations, is governed by English law, and any disputes will be handled in the English courts.

Offers, Promotions & Competitions

Want to know more about our latest offers, promotions, or prize competitions? Check out all the details on the latest promotions page.

Domestic and Business Use

Our products are designed for domestic and private use. If you're a business or trade customer, please call our dedicated Business team on 01322 344100/ 0208 4667776.

If you have any questions or need further assistance, our friendly customer service team is here to help!