Returns
Returns & Refunds
We want you to be completely happy with your purchase from Wellingtons Electrical. If something is not right, our team will make the returns process as straightforward as possible.
Whether you have changed your mind, need to exchange an item, cancel an order or report a faulty appliance, please contact us first so we can explain the quickest and easiest option.
Call us: Erith: 01322 344100 | Bromley: 020 8466 7776 | Email us
Call lines open 9am-5:30pm Monday-Friday and 9am-4pm Saturday.
How Returns Work
- Contact our team before returning your item.
- We will discuss the issue and explain your options.
- If a return is needed, we will confirm the next steps.
- The product may need to be inspected once returned.
- Where applicable, a refund or exchange will be arranged.
Changed Your Mind?
If you have changed your mind about a product, please contact us as soon as possible. Our team will explain whether the item can be returned and what conditions apply.
Products should be unused, in their original packaging and in a resaleable condition wherever possible.
In some circumstances, a restocking fee may apply where products have been specially ordered or returned after purchase. Our team will always explain this before processing your return.
Faulty Appliances
If your appliance develops a fault, please contact us before arranging a return. In many cases, we can advise on the quickest solution, which may include a manufacturer repair, replacement or further inspection.
Please have your order details, product model and a description of the fault ready when you contact us.
Order Cancellations
If you need to cancel an order before delivery, please contact us as soon as possible. If the item has not yet been dispatched or specially ordered, we will explain the available cancellation options.
If your order has already been prepared, dispatched or delivered, the standard returns process may apply.
Exchanges
If you have ordered the wrong appliance or would prefer a different model, speak to our team. We will do our best to help you find a suitable alternative.
Any exchange will depend on the condition of the original item, availability of the replacement product and any delivery or collection requirements.
Collection & Return Delivery
Depending on the product and the reason for return, we may be able to arrange collection. Our team will confirm whether collection is available and whether any charges apply.
You can also visit our Collection and Delivery pages for more information about related services.
Refunds
Where a refund is agreed, it will usually be processed back to the original payment method once the return has been approved and the product has been inspected where required.
Refund times can vary depending on your payment provider.
Why Buy from Wellingtons?
- Independent electrical retailer established in 1898
- Erith and Bromley showrooms
- Thousands of 5-star customer reviews
- Award-winning customer service
- Expert advice from real people
- In-house delivery and installation team
- Support before and after your purchase
Returns FAQs
How do I return an appliance?
Please contact Wellingtons Electrical before returning an appliance. Our team will discuss the issue, explain your options and confirm the next steps.
Can I return an item if I have changed my mind?
If you have changed your mind, contact us as soon as possible. Products should usually be unused, in their original packaging and in a resaleable condition. Our team will explain whether the item can be returned and if any charges apply.
Can I return an opened appliance?
This depends on the product, its condition and whether it has been used or installed. Please contact our team so we can advise you based on your specific order.
What happens if my appliance develops a fault?
If your appliance develops a fault, contact us first. We will advise on the most appropriate next step, which may include troubleshooting, a manufacturer repair, inspection or replacement depending on the situation.
Can I cancel my order before delivery?
If you need to cancel before delivery, please contact us as soon as possible. If your order has not been dispatched or specially ordered, we will explain the cancellation options available.
Can I exchange my appliance for another model?
In many cases, we may be able to help you exchange an appliance for a different model. This will depend on the condition of the original item, availability of the replacement and any collection or delivery requirements.
Will you collect a returned appliance?
Depending on the product and reason for return, we may be able to arrange collection. Our team will confirm whether collection is available and whether any collection charges apply.
Who pays for return delivery?
Return delivery costs depend on the reason for the return and the product involved. Please contact us and we will explain any applicable charges before arranging the return.
How long do refunds take?
Once a return has been approved and inspected where required, refunds are usually processed back to the original payment method. The time it takes to appear in your account may depend on your payment provider.
What if my appliance arrives damaged?
If your appliance arrives damaged, please contact us as soon as possible. We will review the issue and advise on the quickest way to resolve it.
Can I return a specially ordered product?
Specially ordered products may be subject to different return conditions or a restocking fee. Please speak to our team before returning the item so we can explain your options clearly.
How do I contact the returns team?
You can call our Erith showroom on 01322 344100, our Bromley showroom on 020 8466 7776, or email us. Our team will be happy to help.
We accept the following payment methods.
