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If you've purchased or are considering purchasing a product from Wellingtons Electricals, we want to ensure you have an exceptional experience. We are committed to delivering top-notch customer service, though we recognise that sometimes things may not go as planned or you might change your mind.

Delivery Assured

The Wellingtons Electricals Delivery Team strives to ensure your order arrives complete and in perfect condition. If your item is damaged upon receipt, please notify us immediately at 01322 344100 (Erith) or 0208 4667776 (Bromley).

Order Cancellation

If you wish to cancel your order within the 14 working days cooling-off period after purchase but before delivery, we will process your refund within 3 working days. If we have already purchased and received the product for you, a 20% restocking fee may apply.

Returns and Exchanges

If you change your mind after delivery, you can return or exchange your purchase within 14 days, provided it is unopened and in the original packaging. The unwanted items must be returned at your expense, and a 20% restocking fee may apply. Upon receipt, we will inspect the items and issue a full refund within 14 days if they are in new, unopened condition.

Faulty Products

If you experience any issues with a product within 30 days of purchase, please contact us directly, and we'll be happy to resolve the problem.

Contact us to discuss the return process, and we'll confirm the details of the return shipment. If our inspection confirms the fault, we will gladly reimburse the return shipping cost.

Warranty and Repairs

All products come with full manufacturer warranties. If a product fails within 28 days, we will need to consult the manufacturer. If our installation service was used and an issue arises, we will resolve it with our engineers. If installed by another contractor, we/the manufacturer may need to inspect it. We'll advise you if there is a call out charge. 

Ex Display and Clearance

Products sold as ‘display’ or ‘clearance’ items are ‘graded items’ and may show minor imperfections. These items cannot be returned but are covered by the standard manufacturer’s warranty for functionality.

For any questions or further assistance, visit our Erith or Bromley shops, or contact us directly. Thank you for being part of our journey. We look forward to serving you for many years to come.;